WARRANTY AND RETURNS

RETURNS

Goods sold are non-refundable, unless fault or breakage occurs within 6 months, where we offer the option of exchange as well as refund. We cannot exchange or refund for change of mind. We cannot be held responsible for the breakage of fine chains which are machine made – please wear with care. Wear and tear in the course of normal use is not considered a fault. If you wish to return a faulty item, Meena Song Contemporary Jewellery will gladly exchange or refund the original piece. Please provide the following and email to info@meenasong.com.au: - Proof of purchase (must be within last 6 months) - Photograph identifying the fault Meena Song Jewellery will respond in writing within 2 working days with instructions for return. Note that Meena Song Jewellery cannot be responsible for items lost or damaged during return shipping. Items not adequately packaged so as to avoid damage will not be accepted. On International returns you must mark on the postal company's consignment so that the Products do not attract possible customs duties and taxes again.  On receipt: - The item will be assessed for fault - Refunds will be provided through PayPal – please allow up to 14 days - Exchanges will be provided subject to availability – exchange will be for the same item in the same style  


EXCHANGE FOR SIZE You may exchange for a different size within 10 days from date of purchase (15 days for International orders) if stock is available. Customers will be responsible for all shipping & re-shipping charges for exchanges. Note: Exchanges are only possible if the item is available.    
REPAIRS Repairs to damaged goods are assessed by case and may incur a fee.


CANCELLATION BY US We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.   CANCELLATION BY YOU If you need to cancel n order, please contact us immediately on info@meenasong.com.au. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processes. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relation to Returns and Exchanges.
  

​VARIANCE IN PIECES Each piece is individually handcrafted and custom-made per order. Gems naturally vary in colour and size. Your piece will bear individual characteristics and although equally as beautiful and unique, will vary slightly from the photograph.